01st May, 2019
FICPI was present again at The Stakeholder Quality Assurance Panels project (SQAP) launched as part of the EUIPO’s Strategic Plan 2020. It aims to close the gap between the users’ perception of the quality of the Office’s decisions and the Office’s quality measurements.
SQAP involves panels of users, representing user associations, who meet on the Office premises and carry out audits on a sample of Office decisions. The decisions are checked against the Office quality criteria.
During the audit, first, each auditor checks individually the decisions assigned to them. Then, the auditor presents their findings to the panel. During the panel discussion Office experts are available to clarify any doubt on Office practice. At the end, all findings are recorded in an audit report that is approved by the panel.
After the audit, the Office experts analyse the findings in order to identify opportunities for improvement and follow up actions. Auditors and user associations are regularly informed on the improvements implemented thanks to SQAP.
SQAP is a “win-win” activity to collaborate to ensure the Quality standards, in particular for better clarity, consistency and predictability. Quality is one of the aims for either EUIPO and FICPI.
FICPI Member - Bulgaria
FICPI Deputy Secretary General